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Freshdesk
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We use cookies to try and give you a better experience in Freshdesk.

You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.

We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.

Name	Host	Duration	Description
_x_w	thetravelnetworkgroupco.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	thetravelnetworkgroupco.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	thetravelnetworkgroupco.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	thetravelnetworkgroupco.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	thetravelnetworkgroupco.freshdesk.com	2 months	Used for user authentication.
wf_order	thetravelnetworkgroupco.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	thetravelnetworkgroupco.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	thetravelnetworkgroupco.freshdesk.com	Session	Denotes which filter is applied for the tickets list.